Customer Support Representative (Njuškalo)
Njuškalo is a flexible, dynamic place to work that regularly offers challenges and continuous learning opportunities. Njuškalo family members have the opportunity to test new ideas and prove oneself, we feel we create something new, bigger, better and influence wider social environment. We have the opportunity to work on cutting-edge initiatives, state-of-the-art technology and digital services. We regularly test and consume our own services and have close relationships with customers that enable us to develop best customer experience. We trust in ourselves, our team and Njuškalo. Currently, we are looking for 5 candidates to join our pack as Customer Support Representatives (m/f).
Role responsibilities:
- daily communication with customers: receiving calls, answering customer inquiries, resolving customer complaints
- educating customers and helping with the everyday use of portal
- controlling advertisement and customers’ content
- exchanging information with other departments at Njuškalo
Experience and competencies :
- high school education
- ability to work in 7 or 8 hour shifts from 08:00 to 20:00
- very good working knowledge of personal computers
- fluency in English
- excellence in verbal and written communication
- flexibility and readiness to independently perform work tasks
- pronounced focus on customers and their satisfaction
- positive and friendly attitude and the ability to cope with customer demands
- team spirit and desire for learning and sharing knowledge
Employment start: 1.2.2017.
If you feel like a perfect candidate to join our pack, send us your CV to posao@njuskalo.hr, with a subject title related to the job opening you are applying to.